Chyt.ai Help Center
A clear path from
setup to your next step.
Practical guides, product screenshots, and step-by-step instructions to help you build, publish, and improve your assistant.
All guides
27 guides to help you build and manage your assistant.
Create and launch your first chatbot
Create a chatbot, add reliable knowledge, test real questions, and publish a website widget or a standalone chat page.
Read guide Getting startedSign in, recover access, and switch workspaces
Use email or Google sign-in, choose the correct workspace, recover your password, and create a workspace when permitted.
Read guide Knowledge & sourcesAdd, crawl, and refresh a website source
Choose a crawl scope, exclude irrelevant pages, schedule updates, and check ingestion and sync history.
Read guide Knowledge & sourcesUpload PDFs, documents, spreadsheets, and text
Prepare readable files, upload them as knowledge, confirm processing, and replace outdated documents.
Read guide Knowledge & sourcesImport knowledge from connected apps and APIs
Configure Notion, Confluence, Jira, Google Drive, SharePoint, Dropbox, Gitbook, YouTube, or a REST API with the right scope and refresh behavior.
Read guide Knowledge & sourcesTrain answers with Q&A knowledge sources
Add approved question-and-answer pairs, test different wording, and keep policy answers current.
Read guide Customize your assistantChoose AI models, automatic routing, or your own API keys
Configure Managed or BYOK access, choose response models, understand AI credits, and tune response length and memory.
Read guide Customize your assistantSet your chatbot's identity, tone, and boundaries
Use Persona Builder, system instructions, and the persona library to create a consistent communication style.
Read guide Knowledge & sourcesImprove retrieval and answer quality
Diagnose missing or irrelevant answers, tune knowledge search, and use Preview diagnostics to verify improvements.
Read guide Customize your assistantCustomize the widget's appearance and behavior
Set brand colors, greeting, starter questions, language, visitor limits, and conversation animations, then verify the published widget.
Read guide Publish & connectPublish a website widget or standalone chat page
Activate a chatbot, enable deployment channels, install the exact embed snippet, and verify the visitor experience.
Read guide Manage & improveTroubleshoot setup, sources, and chatbot responses
Follow a focused checklist for missing widgets, failed imports, incorrect answers, model errors, and visitor limits.
Read guide Flows & automationBuild, test, and activate a conversation flow
Create a guided conversation from scratch, a template, or the AI Wizard, then test every branch before activation.
Read guide Flows & automationUse flow nodes, variables, and branches
Choose the right node, connect button and condition routes, and control where your flow hands off to AI or a person.
Read guide Publish & connectConnect messaging and phone channels
Configure available WhatsApp, Slack, Microsoft Teams, email, SMS, and phone channels and verify delivery end to end.
Read guide Publish & connectConnect a WhatsApp Business number
Register your number in Meta, create a permanent token, connect it to a chatbot, and point Meta's webhook at Chyt.
Read guide Publish & connectEnable and tune browser voice chat
Set languages, voices, session duration, and greetings, then test a real voice conversation.
Read guide Publish & connectConfigure a video avatar when available
Choose a presenter and voice, create an avatar agent, and verify it on your chatbot.
Read guide Manage & improveHand conversations to a human and work the inbox
Configure escalation messages, optional webhooks, agent availability, and a clear claim-to-resolution workflow.
Read guide Manage & improveReview conversations and measure performance
Find transcripts, correct answers, export records, and interpret usage and quality metrics.
Read guide Manage & improveManage leads and verified contacts
Review sales signals separately from contact verification, update lead stages, and manage contact exports or erasure.
Read guide Manage & improveLet visitors book meetings and manage appointments
Set availability and scheduling rules, connect a calendar when available, and review bookings from the dashboard.
Read guide Manage & improveConnect integrations, webhook functions, and the API
Install available integration tools, define custom functions, and create a private API key for server-side use.
Read guide Access & privacyManage workspace members, account security, and audit logs
Update workspace details, invite teammates with appropriate roles, secure your account, and inspect recorded activity.
Read guide Access & privacyConfigure visitor verification, message safeguards, and sign-in
Understand the contact-verification gate, set visitor limits, and choose basic or signed-in chat access.
Read guide Plans & billingUnderstand plans, AI credits, and voice allowances
Read the current billing model: unlimited deterministic flow chats, shared AI credits, resource limits, and separate voice usage.
Read guide Plans & billingManage billing details and understand tax invoices
Save the correct billing recipient, review tax totals when checkout is available, and distinguish tax invoices from provider references.
Read guideA little help from a human?
Email our team with the step you tried and the error you saw. Leave out passwords, API keys, and sensitive customer information.