Features
Everything You Need to Build, Deploy, and Manage AI Agents
From adaptive RAG to visual flows to 8-channel deployment — explore every capability of the Chyt.ai platform.
Core Engine
Adaptive RAG Pipeline
Not keyword matching. Real semantic understanding with hybrid search, intent routing, and tiered model selection.
Hybrid Search
Dense vectors (pgvector) + BM25 sparse retrieval with Reciprocal Rank Fusion
Intent Classification
Greeting, FAQ, standard, complex, off-topic — routes to the right pipeline
Cross-Encoder Reranking
Cross-encoder reranking (FlashRank, with optional Cohere Rerank) for precision ordering of candidate chunks
Tiered Model Routing
Simple queries → Claude Haiku, complex → Claude Opus 4.8 — optimizes cost and quality
Deployment
Manage Channels in One Place
Channel setup depends on your plan, service availability, and provider approval. Check the dashboard before choosing a channel.
Web Widget
Embed on any website with a single script tag
Standalone Chat
Hosted chat page at your custom subdomain
Slack
Connect an authorized Slack workspace when service setup is available
Microsoft Teams
Bot Framework integration for enterprise
Meta Cloud API for business messaging
Amazon SES email, with a configured domain and verified sender
SMS
Twilio-powered text messaging
Voice
Real-time STT/TTS via Sarvam.ai
Automation
Visual Flow Builder
Design conversation flows visually with drag-and-drop nodes — no code required.
8 Node Types
Variable Interpolation
Dynamic content using conversation context and user data
Conditional Logic
Branch flows based on user responses, intents, or data
RAG Fallback
Seamlessly fall back to knowledge base when flow ends
Human Handoff
Live Agent Inbox
When AI isn't enough, seamlessly hand off to a human — with full context preserved.
Unified Inbox
- Real-time WebSocket messaging
- Automatic escalation routing
- Cross-channel reply (Slack → WhatsApp)
- Agent assignment & transfer
- Conversation resolution tracking
- Online/offline agent status
I need help with my order...
API integration question
Billing inquiry about Pro plan
Voice
Voice-Enabled AI Agents
Real-time speech-to-text and text-to-speech powered by Sarvam.ai — multilingual voice interactions.
Browser Voice Chat
Browser voice through LiveKit and configured speech providers
Phone Calls
Twilio Voice integration with TwiML — automated phone support
Multilingual
Support for multiple Indian and global languages via Sarvam.ai
Intelligence
Analytics & Insights
Understand what your customers are asking, how your agent performs, and where to improve.
Topic Clustering
HDBSCAN auto-detects conversation themes and trending topics
CSAT & Quality
Satisfaction scores, response quality, and knowledge gap detection
Lead Scoring
Automatic lead qualification with scoring and segmentation
Knowledge Gaps
Identify questions your knowledge base can't answer yet
Enterprise
Built for Scale
BYOK, white-label, agency portal, audit logs — everything enterprises need.
BYOK / Private LLM
Connect your own API keys (Azure OpenAI, Bedrock, etc.) or run models on private infrastructure.
White-Label
Custom domains, brand colors, logos, and complete UI rebrand. Your brand, powered by Chyt.
Agency Portal
Manage multiple client workspaces from a single dashboard. Perfect for agencies and consultancies.
Ready to build your AI chatbot?
Deploy in minutes, not months. Turn your websites, docs, and data into an AI assistant your customers can actually talk to.